Privacy Policy

Last updated: 25 August 2026

This policy explains how Stravo collects, holds, uses and discloses personal information when you visit stravo.com.au, place an order or contact us.

Information we collect

Depending on how you use the store, we may collect your name, email, phone number, billing and delivery address, order and transaction information, messages you send us, marketing preferences, device and browser information, IP address and website usage data. Payment information is processed by Shopify and its payment providers; Stravo does not receive your full payment-card number.

How we use information

We use personal information to operate the store, process payments, fulfil and deliver orders, provide tracking, handle returns and support requests, prevent fraud, improve our products and website, comply with legal obligations and send marketing where you have consented or where permitted by law.

Who we share it with

We disclose information only where reasonably necessary to operate the store, including to Shopify, payment providers, Australia Post and other delivery providers, technology and hosting providers, analytics and marketing providers, professional advisers, regulators or law-enforcement bodies where required. Some providers may process or store information outside Australia.

Cookies and analytics

We and our service providers use cookies and similar technologies to keep the store working, remember preferences, measure site use, prevent fraud and, where permitted, personalise marketing. Browser settings can be used to control cookies, although some store features may not work correctly without them.

Security and retention

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. We retain information only for as long as reasonably required for the purposes described above, including legal, accounting and dispute-resolution requirements.

Your choices and rights

You may ask to access or correct personal information we hold about you, unsubscribe from marketing using the link in an email, or raise a privacy complaint. Use our contact page. We may need to verify your identity. If a privacy complaint is not resolved, you may be able to contact the Office of the Australian Information Commissioner.

Changes

We may update this policy when our practices, services or legal obligations change. The current version will be posted here with a revised date.