AUSTRALIAN DELIVERY & RETURNS
Shipping & Returns
Clear timelines, straightforward returns and your rights protected.01 / SHIPPING
Free standard delivery across Australia.
Orders are usually prepared within 1–2 business days, excluding public holidays. Delivery time after dispatch depends on your location and the carrier. Regional and remote destinations may take longer.
If an order contains a pre-order item, the dispatch timing shown on the product or checkout page applies.
02 / TRACKING
You'll know when it is moving.
Tracking details are sent to the email address used at checkout after the carrier accepts the parcel. Please allow a short period for the first tracking scan to appear.
If your parcel is delayed or the tracking has not updated for several business days, use our contact form and include your order number.
03 / 30-DAY RETURNS
Changed your mind?
You can request an eligible change-of-mind return within 30 days of delivery. The vest must be unused, unworn, unwashed and returned with its original packaging and product tags.
- Submit the contact form with your order number and the reason for the return.
- Wait for return instructions before sending the parcel.
- Package the vest securely and keep your return tracking.
Original delivery fees, express upgrades and return postage may not be refundable for a change-of-mind return. We will confirm any applicable costs before you send the item.
04 / FAULTY OR INCORRECT ITEMS
Your consumer rights still apply.
If your vest arrives damaged, faulty or different from what you ordered, contact us as soon as possible with your order number and clear photos. We will assess the issue and provide the remedy required under Australian Consumer Law.
Our 30-day change-of-mind policy is an extra promise and does not limit any rights you have under Australian Consumer Law.