Refund Policy

Last updated: 25 August 2026

30-day change-of-mind returns

You may request a change-of-mind return within 30 days after your order is delivered. The item must be unused, unworn, unwashed and returned with its original packaging and any tags or accessories. Proof of purchase is required.

To start a return, use our contact page and include your order number. Please wait for return instructions before sending anything back. Unauthorised returns may be delayed.

Customers are responsible for change-of-mind return postage. Original delivery charges are not refundable. If an item is faulty, damaged on arrival or incorrect, Stravo will cover reasonable return costs where required.

Refunds

We will inspect your return and let you know the outcome. Approved refunds are issued to the original payment method. Your bank or payment provider may take additional time to process the credit.

Shipping Protection may be cancelled and refunded before an order is dispatched. Once the parcel has been dispatched, that optional service has commenced and is not refundable unless required by law.

Faulty, damaged or incorrect items

Please contact us promptly with your order number, a description of the issue and clear photos where relevant. Remedies may include a repair, replacement or refund depending on the circumstances.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded, restricted or modified.